Do you need some help in preparing for your upcoming Class 12 Business Studies exams? We’ve compiled a list of MCQ on Consumer Protection Class 12 MCQs Questions with Answers to get you started with the subject. You can download NCERT MCQ Questions for Class 12 Business Studies Chapter 12 Consumer Protection with Answers Pdf free download, and learn how smart students prepare well ahead with MCQ Questions for Class 12 Business Studies with Answers.
Consumer Protection Class 12 MCQs Questions with Answers
Question 1.
Who can file a complaint under the Consumer Protection Act, 1986?
(a) A legal her of a deceased consumer
(b) Any registered consumers association
(c) Any consumer
(d) All of the above
Answer
Answer: (d) All of the above
Question 2.
The consumer has a right to get relief in case of defective goods or deficient services as per the________________
(a) Right to be informed
(b) Right to choose
(c) Right to be heard
(d) Right to seek redressal
Answer
Answer: (d) Right to seek redressal
Question 3.
______ means any person who buys any goods for personal use or hires or avails of any services for a consideration.
(a) Consumer
(b) Manufacturer
(c) Trader
(d) Service Provider
Answer
Answer: (a) Consumer
Question 4.
A complaint can be filed against ______ who adopt(s) unfair trade practices.
(a) Trader only
(b) Manufacturer only
(c) Trader and Manufacturer
(d) Consumer
Answer
Answer: (c) Trader and Manufacturer
Question 5.
Consumers should use ISI marked electrical appliance is an example of
(a) Right to be informed
(b) Right to safety
(c) Right to choose
(d) Right to be heard
Answer
Answer: (b) Right to safety
Question 6.
In case an aggrieved consumer is not satisfied with the decision of the State Commission, he can make a further appeal in
(a) National Commission
(b) District Forum
(c) Supreme Court of India
(d) All of the above
Answer
Answer: (a) National Commission
Question 7.
In case a consumer is not satisfied with the order passed in the State Commission, he can further make an appeal in the National Commission within a time period of
(a) 10 days
(b) 20 days
(c) 30 days
(d) 45 days
Answer
Answer: (c) 30 days
Question 8.
A consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods or services according to the ___________
(a) Right to Seek redressal
(b) Right to choose
(c) Right to be heard
(d) None of the above
Answer
Answer: (c) Right to be heard
Question 9.
_______ is set up by the Central Government
(a) State commissions
(b) District forum
(c) National commission
(d) None of the above
Answer
Answer: (c) National commission
Question 10.
________A standardised mark is printed on jewellery.
(a) Agmark
(b) ISO 2009
(c) ISI
(d) Hallmark
Answer
Answer: (d) Hallmark
Question 11.
Which of the following statements is not true with regard to the National Commission?
(a) It consists of a President and at least five other members, one of whom should be a woman.
(b) The members are appointed by the Central Government.
(c) A complaint can be made to the National Commission when the value of the goods or services in question, along with the compensation claimed, exceeds crore.
(d) Where the aggrieved party was not satisfied with the order of the National Commission, the case can be taken to the Supreme Court of India.
Answer
Answer: (a) It consists of a President and at least five other members, one of whom should be a woman.
Question 12.
______ mark is used for electrical products.
(a) ISI
(b) FPO
(c) ISO
(d) Agmark
Answer
Answer: (a) ISI
Question 13.
_____ are set up in each district by the State Government concerned.
(a) District Forums
(b) National Commission
(c) State Commission
(d) None of the above
Answer
Answer: (a) District Forums
Question 14.
The state commissions are set up in each state by ________
(a) Supreme court
(b) High court
(c) Central Government
(d) State Government
Answer
Answer: (d) State Government
Question 15.
Consumers can ask anything regarding date of manufacture, price, quantity etc., is an example of _____________
(a) Right to be informed
(b) Right to choose
(c) Right to safety
(d) Right to be heard
Answer
Answer: (a) Right to be informed
Question 16.
A District Forum has jurisdiction to entertain a consumer complaint involving product value:
(a) Up to ₹ 20 lakh
(b) Up to ₹ 10 lakh
(c) Between ₹ 20 lakh and ₹ 1 crore
(d) Above ₹ 1 crore
Answer
Answer: (a) Up to ₹ 20 lakh
Question 17.
Which one of the following is not a consumer right?
(a) Right to safety
(b) Right to seek redressal
(c) Right to get discount
Answer
Answer: (c) Right to get discount
Question 18.
NGOs are __________
(a) Government organisations
(b) Non-profit organisations
(c) Profit making organisations
(d) Service providing organisations
Answer
Answer: (b) Non-profit organisations
Question 19.
Rights of a consumer are protected under _________
(a) Consumer Protection Act, 1982
(b) Consumer Protection Act, 1986
(c) Consumer Protection Act, 1988
(d) Consumer Protection Act, 1984
Answer
Answer: (b) Consumer Protection Act, 1986
Question 20.
Rights of a consumer are protected under __________________
(a) Consumer Protection Act, 1984
(b) Consumer Protection Act, 1986
(c) Consumer Protection Act, 1988
(d) Consumer Protection Act, 1982
Answer
Answer: (b) Consumer Protection Act, 1986
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